Discord Ticket Bot: Support Ticket System Setup

A panel is a message with one or more buttons, or a dropdown of reasons. Each press opens a private text channel under the panel's category, visible to the opener and the staff roles, with a welcome message and Claim / Close / Transcript buttons.

Build panels on the dashboard (Community → Tickets)

• Basics: name, ticket category, staff roles, transcript/log channel, channel naming (ticket-{NUMBER} or {USER}), welcome message (variables work).
• Reasons: one or many. Each has a label, emoji, topic and an optional category override. Two or more reasons can be shown as a dropdown instead of buttons.
• Panel embed: title, description, colour, image, thumbnail, footer, or a custom embed by name.
• Post to any channel; re-post after edits. Recent tickets and open counts are on the same page.

!features tickets panel support category:#Tickets staff:@Staff transcripts:#ticket-logs naming:ticket-{NUMBER}
!features tickets button support "Billing" emoji:💳 topic:"Billing question"
!features tickets publish support #support · !features tickets list · !features tickets delete old

Working a ticket

!ticket open "cannot verify" [panel]     members can also open by command
!ticket claim · !ticket add @user · !ticket remove @user · !ticket rename billing-john
!ticket transcript                       text file of the conversation
!ticket close [reason]
!ticket list                             yours (staff: every open ticket)
!add @user @user2 @Support              inside a ticket: add members or a whole role (up to 10)
!remove @user                           take them out again

Closing locks the channel instantly, saves the transcript to the panel's log channel with a summary (opened by, closed by, claimed by, open time, reason), DMs the transcript to the person who opened it, and deletes the channel. If no log channel is set, a channel named ticket-logs, ticket-transcripts or transcripts is used when it exists. The per-user cap on open tickets is under Configuration → Features → Limits.